Ticket prices: Not too far from those of the competition. Usually cheaper but not by much.
Booking: Tickets can be bought at ticketing offices, over the phone, or online through their official website at http://www.zestair.com.ph/.
Terminal: Zest Air operates from NAIA Terminal 1, also known as the Old Domestic Airport. It’s not the fanciest of terminals but it gets the job done. They have plenty of seats for waiting passengers, 1 table dedicated to Laptop users (power outlets available; maximum capacity: 8 people), TVs tuned in to channel 2, and clean rest rooms. A word of caution though.. there are food outlets inside but their prices are absurdly overpriced. It would be best to bring your own food or eat at your destination.
Aircraft: We flew in a top-condition Airbus A320 (Manila to Bacolod and vice versa). Quite a respectable aircraft. Those not too comfortable with small planes would be pleased.
Crew and in-flight service: The crew was nice enough. That’s all I could say as our flight lasted but a short 50 mins. They weren’t cranky or anything but there weren’t too many smiles flying around. My dad prefers their fancy flight attendant uniforms over the more casual uniforms CebuPac FAs wear. I’d have to agree with him on that. Their uniforms make them look a bit more professional than the others. They earn extra points for serving free coffee. That’s just 1 cup of joe but it’s certainly a nice touch. They also have an in-flight magazine for entertainment. The photos and subject matter were quite good but the articles were a pain to read. Rapid browsing is recommended.
Performance: I flew Zest air from Manila to Bacolod and back. On our first flight, boarding was on time but we were made to sit in the aircraft for more than half an hour before actually taking off. That was probably due to airport congestion so I can’t really blame the airline for that. Similarly, the flight home was also delayed but this time, it was delayed for close to 2 hours! What’s funny is that they bumped our flight to an earlier time only for it to be delayed still. Other Zest Air flights are also known to arrive late so I guess my experience wasn’t an isolated incident.
Overall verdict: Viable option but not recommended